The company does have a UCaaS offering called Univerge Blue, which it did not exit last April — and ended today. Intermedia announced it would take over sales and support of the Univerge Blue service ...

Long gone are the days of Zoom only being about meetings. With email and calendar integration, team chat, phone, and now docs, Zoom Workplace is a full AI-enhanced collaboration platform.

It is never easy for enterprise customers to decide on the correct technology decisions. Here’s some guidance to streamline the process.

Humans have always used pictures to tell stories. Outgoing NICE CEO Barak Eliam’s immersive storytelling set a new high bar for tech company keynotes.

The problem is too much information and too many interactions spread across too many apps. The solution may be to let an AI ...

Also, Magnit’s launch of Magnit Platform, Talkdesk’s new AI Rewriter and AI Translator, and Logitech launches a Copilot compatible keyboard and a Microsoft Teams certified headset.

Beyond the hype around AI, it’s just a technology that, like any other, can be used in many ways. Thinking about AI as a tool is useful when considering how it should be utilized in your organization.

Today, Salesforce unveiled Agentforce, a suite of autonomous AI agents that augment employees and handle tasks in service, sales, marketing, and commerce.The decade old Einstein platform, and the ...

Most of the RCS/iOS18 excitement is about Android and iOS users getting better interop. This is nice, but the real excitement is how brands will leverage RCS.

Today, Salesforce announced new AI agent features in Slack – i.e., Salesforce Agentforce is available within Slack – and that a new ‘Salesforce channel’ in Slack will connect Salesforce CRM records to ...