Since he uses T-Mobile for his cellular service, he decided to take the wireless provider up on a promotion it was offering ...

T-Mobile and US Cellular are currently negotiating an acquisition and seeking the FCC’s blessing for it. US Cellular has ...

Breaches in three consecutive years lead to $16M fine and new security protocols. T-Mobile has agreed to pay a $15.75 million ...

The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next ...

His cell service provider T-Mobile had a promotional offer for unlimited data 5G service costing $50 a month. The plan included a 15-day test drive during which customers could cancel and return the ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

Mobile’s 5G home internet service for two years. It’s superior to DSL but has some quirks I've discovered along the way.

Photo: Jason Redmond/AFP The companies said the new platform, called IntentCX, will harvest data on customer interactions from the millions of T-Mobile subscribers who use its T-Life app.

T-Mobile (NASDAQ: TMUS) and OpenAI have forged a groundbreaking multi-year agreement that will revolutionize the customer ...

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

Each one of T-Mobile’s millions of customers experiences the mobile service and network differently, and their needs and problems are unique. Maximizing the success of every customer journey ...