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Customer Loyalty Index: Almost half of Gen Z and Millennials abandoned a brand because they grew bored with them
Key findings in the SAP Emarsys Customer Loyalty Index 2024 include generational differences and the role of CX in retention.
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Everything’s connected: Industry convergence in engineering, construction, and real estate
Industry convergence is driving growth outside traditional business models, especially in construction, engineering, real ...
the-future-of-commerce2d
How distributed energy resources are disrupting the utilities industry
Distributed energy resources are sources of localized clean energy that are usually under 10 megawatts and produced by ...
the-future-of-commerce2d
G2 Fall 2024 reports: SAP CX solutions haul in 139 leadership rankings
In the latest G2 Fall 2024 Reports, SAP Customer Experience solutions earned 139 Leader positions across multiple market ...
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The construction industry has a productivity problem: How Gen AI can help fix it
The construction industry accounts for 14.2% of global GDP. But as other industries have steadily grown their productivity in the last few decades, construction productivity has been stuck in the mud.