NFU celebrate 25th anniversary of its CallFirst contact centre a resource for thousands of members since its inception in ...

Do You Actually Listen to What Your Customers Are Telling You?  contact centre report for download from enghouse ...

C ontent Guru, a leading global provider of enterprise cloud customer experience (CX) and contact centre solutions, have ...

Creating Exceptional Customer Contact this National Customer Service Week Contact Centres being the epicentre of customer ...

IPI Sat Sanghera named one of the UK’s Top 50 Most Ambitious Business Leaders for 2024 ao received The People Award contact ...

IPI, the Contact Centre specialist and solutions provider, have announced its inclusion in the 2024 InsurTech100. The latest ...

CX Services opens new contact centre in Rothesay in response to increased demand - contact centre will hire initially 15 ...

Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations ...

Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies ...

This eBook explores the top 10 CX and AI trends for 2025, including: ...

Real-world success stories of organisations that reduced costs and compliance risks by modernising their records management.

Yet, many contact centres still rely on outdated tech solutions and on-premises systems that limit their potential. Legacy ...