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Adobe ‘trapped customers’ in hard-to-cancel subscriptions, FTC says in lawsuit
It alleges Adobe misled customers by hiding the early termination fee, and using it to pressure customers to keep their subscriptions when they attempted to cancel. Customers also faced ...
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Fetch the popcorn: US government sues Adobe, says it's 'trapped' consumers with a subs model that's 'absurdly hard to cancel' and 'ambushed' them with late fees
"[The FTC] has taken action against Adobe and two executives for pushing people into subscriptions and then making it absurdly hard to cancel," writes FTC chair Linda Khan. "Adobe ambushed users ...